How long will my order take to make?
Bandanas, vests, leash bunting, and communicoats are hand made to order so please allow a few days for us to make and post out to you. Usually we aim to make and post the next day however it can take up to three days at peak times such as Christmas. Remember to measure first for vests and communicoats!
How is my order posted?
Orders are sent out by first class Royal Mail post. We charge 95p for UK deliveries under £25 and free UK delivery over £25. Overseas customers have a standard regional delivery charge for their order no matter how big the parcel. You can upgrade your delivery to Royal Mail Guaranteed Next Day delivery for a small extra charge if your order is required urgently. To book this, just send us an email: email@example.com
Can I place an order from outwith the UK?
Yes! There is a small additional charge for orders outside the UK which will be added at the checkout.
Which size bandana should I order?
Most dogs (from Border Terrier to Labrador) can wear a Regular size as you simply fold over to tie according to the thickness of your dog’s neck. For extra small breeds such as Chihuahuas, or dogs with very skinny necks (like Chinese Crested, smaller Maltese or small pups) please order our Teeny size. And really really big dogs, such as Mastiffs, please order Jumbo. Remember not to tie too tightly -
Are bandanas, vests and communicoats safe to wear?
Yes! As with ANY dog clothing, please do ensure you supervise your dog while wearing a bandana, vest or communicoat. Messages on bandanas, vests, coats and leash bunting do not replace your regular training routine -
Is my payment secure?
Yes! All payments are made through the Paypal secure payment gateway -
Can you customise my items with a logo or other text?
Yes! Many of our customers are animal charities, doggie sport teams, vets etc. Please contact us with your requirements and to discuss wholesale terms and prices.
How do I wash my item?
Bandanas can be washed in the machine at 30 degrees however please air dry only and iron on the reverse to preserve your printed design. Do not tumble dry or dry on a radiator or other heat source. Our message vests and communicoats can be easily wiped clean or handwashed -
Can I return my bandana/vest/leashbunting/coat?
Handmade items are all made to order to your requirements and we are happy to replace or refund if you find the item to be faulty. If any fault arises, or you are in any way unhappy with your order, please do email and we can rectify the situation. Your statutory rights are not affected.
Do you offer wholesale prices for larger orders?
Yes! We can supply vets, charities, activity groups and other organisations with our products for resale or promotional purposes -
Are my details kept private?
Yes! We will NEVER sell your details to a third party. Occassionally we may send you an email newsletter with money off promotions -
A little bit about our vests, communicoats, leash bunting and bandanas
Here at prancing dog HQ we hand-
About customised orders
It is the legal responsibility of the customer to ensure no intellectual property rights are infringed by instructions given. The Prancing Dog can not accept liability for copyright, trademark, IP or design right infringements by making your product using your choice of customised wording and/or logo. It is the customer’s legal responsibility to check for IP infringement on any particular design/logo or wording they choose for their customised product. The customer will be responsible for any legal or defence costs or any damages resulting from any action taken by a rights owner for wording or a design/logo on a customised order placed with The Prancing Dog which is later found to be infringing anothers IP rights.
It is the legal responsibility of the customer to ensure that the chosen wording or design printed on any dog garment is not overly aggressive or would be deemed to promote hatred, therefore putting a dog’s safety at risk. We will not print any message which we consider overtly aggressive or which promotes hatred on a dog garment for general use. We will never knowingly print any message which we consider would cause a reaction from others which may put the dogs safety in danger -
About legal liability for your dog’s behaviour
We make our text/printed message products with the express intent of helping owners and dogs get a message across to other dog owners and members of the public. We encourage all dog owners to participate in a behaviour/training programme with their dog. Wearing a vest /communicoat /bandana /leash bunting is not a replacement for owners training their doggies properly. This boring bit is to express simply, and without legal jargon, that The Prancing Dog cannot be held responsible for your dog’s behaviour or the behaviour of other dogs and owners while wearing any of our dog apparel. We do recognise that many owners (and their dogs) have benefited from their fur babies wearing our dog apparel showing temperament/behaviour/special needs messages. We love to hear these good news stories and this genuinely encourages us to keep working in this business. Please remember to supervise your doggy wearing any type of dog apparel.
If you have any other queries, please do not hesitate to contact us .
IMPORTANT NOTICE: You are permitted to print and download extracts from this website on certain conditions. Please email for permission first and note that all copyright, design and trademark notices must appear in the copies. All IP contained herein belongs to The Prancing Dog (unless otherwise stated) and no part of the website may be reproduced or stored on any other website or included in any public electronic retrieval system or service without prior written permission.
Copyright and Design Rights registered to The Prancing Dog © 2012
ORIGINAL MESSAGE DOGWEAR™